Assistant Front Desk Manager
Renaissance Westerville Renaissance Westerville Westerville, OH Westerville, OH Full-time Full-time From $21 an hour From $21 an hour 4 days ago 4 days ago 4 days ago About us Renaissance Westerville Hotel is a 222 room Hotel in Westerville, OH.
We are the #1 Renaissance Hotel in the Country! We are professional, customer-centric, fun and our goal is to be the best place to work for ALL.
Our work environment includes:
Food provided Growth opportunities Wellness programs Regular social events International workforce On-the-job training Company perks Flexible working hours Safe work environment Lively atmosphere We are hiring an Assistant Front Office Manager to join our team at the #1 Renaissance in the Country! Are you ready to grow your career with Concord? Enjoy on-the-job training, PTO from day 1, excellent benefits starting on day 7, and travel discounts around the world! Join the best team in the country at Renaissance Westerville!
Responsibilities:
Be readily available and approachable for all guests.
Assist associates in understanding guests' ever-changing needs and expectations and exceed them.
Take proactive approaches when dealing with guest concerns.
Follow property specific second effort and recovery plan.
Publish all GSS results in a timely manner including all GSS forms, comment cards and guest letters.
Solicit feedback for continuous improvement.
Extend professionalism and courtesy to guests at all times.
Thoroughly understand the service culture.
Ensure that all members of your staff understand the same philosophy.
Respond timely to guest complaints.
Ensure all team members meet or exceed all hospitality requirements.
Ensure Continuous Improvement meetings are taking place weekly.
Create and build an environment that emphasizes motivation, empowerment, and teamwork.
Be readily available and approachable for all associates.
Take proactive approaches when dealing with associates concerns.
Extend professionalism and courtesy to associates at all times.
Understand GSS results, developing a game plan to areas in need and expand on the strengths.
Set clear expectations for the team.
Ensure that the team has the capabilities to meet and exceed those expectations.
Conduct monthly reward programs.
Communicate and update goals and results with associates.
Lead by example demonstrating self-confidence, energy and enthusiasm.
Motivate and encourage staff to solve guest and associate concerns.
Ensure orientation for new associates is done in a timely manner.
Know hotels emergency plan, train and implementation.
Comply with all corporate accounting procedures.
Assist in developing hotel budget and capital expenditure plans.
Utilize budgets to understand financial objectives.
Develop and communicate selling strategies.
Oversee all accounting functions.
Responsible for the operations outlets of hotel.
Ensuring all hotel standards are being met.
Ensure that all audits are completed.
Provide a safe work environment in compliance with OSHA/MSDS.
Responsible for implementation of hotel accident prevention programs.
Perform annual quality audit with GM.
Ensure a viable key control program is in place.
Make sure that staffing levels are appropriate to exceed guest expectations.
Assist the Front Office Manager.
Understand hotels system inventory and daily selling strategies.
Ensure that all front desk associates understand hotel-selling strategies.
Network to uncover new business leads.
Stay current on local market conditions.
Ensure property-hiring practices comply with I-9, ADA and EEO requirements.
Interview and make hiring decisions in absence of FOM.
Conduct reviews in a timely manner.
Promote both Guarantee of Fair Treatment and Open Door policies.
Maintain current licenses and permits.
Scheduling of team.
Carry out all reasonable requests of which you are capable of performing.
Ensure effective departmental communication and information systems through logs, department meetings and hotel meetings.
Why Concord? Concord Hospitality invests in its associates by providing training and development at all levels, from interns to executive leaders.
Our Associate First culture supports and inspires personal development both within the workplace and beyond.
Our associates are what our company is built on, and we are proud to recognize them for their hard work, dedication, and commitment to excellence.
We value work life balance, diversity, and our commitment to provide the best customer service and quality accommodations in every market we exist.
Concord is built on 5 cornerstones:
Quality, Integrity, Community, Profitability and FUN! Our associates say it best with our national company cheer heard throughout North America --- We Are Concord! We support diversity and inclusion through our mission to be a Great Place to Work for All.
Job Type:
Full-time Pay:
From $21.
00 per hour Expected hours:
No less than 40 per week
Benefits:
401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Flexible schedule Flexible spending account Food provided Free parking Health insurance Health savings account Life insurance Paid jury duty Paid time off Parental leave Professional development assistance Referral program Retirement plan Tuition reimbursement Vision insurance Schedule:
8 hour shift Evening shift Morning shift Overnight shift Work setting:
In-person
Experience:
Hotel Front Office:
2 years (Required) Hotel Front Office Supervisor:
1 year (Required) Marriott Hotels:
1 year (Preferred) Shift availability:
Day Shift (Required) Night Shift (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
We are the #1 Renaissance Hotel in the Country! We are professional, customer-centric, fun and our goal is to be the best place to work for ALL.
Our work environment includes:
Food provided Growth opportunities Wellness programs Regular social events International workforce On-the-job training Company perks Flexible working hours Safe work environment Lively atmosphere We are hiring an Assistant Front Office Manager to join our team at the #1 Renaissance in the Country! Are you ready to grow your career with Concord? Enjoy on-the-job training, PTO from day 1, excellent benefits starting on day 7, and travel discounts around the world! Join the best team in the country at Renaissance Westerville!
Responsibilities:
Be readily available and approachable for all guests.
Assist associates in understanding guests' ever-changing needs and expectations and exceed them.
Take proactive approaches when dealing with guest concerns.
Follow property specific second effort and recovery plan.
Publish all GSS results in a timely manner including all GSS forms, comment cards and guest letters.
Solicit feedback for continuous improvement.
Extend professionalism and courtesy to guests at all times.
Thoroughly understand the service culture.
Ensure that all members of your staff understand the same philosophy.
Respond timely to guest complaints.
Ensure all team members meet or exceed all hospitality requirements.
Ensure Continuous Improvement meetings are taking place weekly.
Create and build an environment that emphasizes motivation, empowerment, and teamwork.
Be readily available and approachable for all associates.
Take proactive approaches when dealing with associates concerns.
Extend professionalism and courtesy to associates at all times.
Understand GSS results, developing a game plan to areas in need and expand on the strengths.
Set clear expectations for the team.
Ensure that the team has the capabilities to meet and exceed those expectations.
Conduct monthly reward programs.
Communicate and update goals and results with associates.
Lead by example demonstrating self-confidence, energy and enthusiasm.
Motivate and encourage staff to solve guest and associate concerns.
Ensure orientation for new associates is done in a timely manner.
Know hotels emergency plan, train and implementation.
Comply with all corporate accounting procedures.
Assist in developing hotel budget and capital expenditure plans.
Utilize budgets to understand financial objectives.
Develop and communicate selling strategies.
Oversee all accounting functions.
Responsible for the operations outlets of hotel.
Ensuring all hotel standards are being met.
Ensure that all audits are completed.
Provide a safe work environment in compliance with OSHA/MSDS.
Responsible for implementation of hotel accident prevention programs.
Perform annual quality audit with GM.
Ensure a viable key control program is in place.
Make sure that staffing levels are appropriate to exceed guest expectations.
Assist the Front Office Manager.
Understand hotels system inventory and daily selling strategies.
Ensure that all front desk associates understand hotel-selling strategies.
Network to uncover new business leads.
Stay current on local market conditions.
Ensure property-hiring practices comply with I-9, ADA and EEO requirements.
Interview and make hiring decisions in absence of FOM.
Conduct reviews in a timely manner.
Promote both Guarantee of Fair Treatment and Open Door policies.
Maintain current licenses and permits.
Scheduling of team.
Carry out all reasonable requests of which you are capable of performing.
Ensure effective departmental communication and information systems through logs, department meetings and hotel meetings.
Why Concord? Concord Hospitality invests in its associates by providing training and development at all levels, from interns to executive leaders.
Our Associate First culture supports and inspires personal development both within the workplace and beyond.
Our associates are what our company is built on, and we are proud to recognize them for their hard work, dedication, and commitment to excellence.
We value work life balance, diversity, and our commitment to provide the best customer service and quality accommodations in every market we exist.
Concord is built on 5 cornerstones:
Quality, Integrity, Community, Profitability and FUN! Our associates say it best with our national company cheer heard throughout North America --- We Are Concord! We support diversity and inclusion through our mission to be a Great Place to Work for All.
Job Type:
Full-time Pay:
From $21.
00 per hour Expected hours:
No less than 40 per week
Benefits:
401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Flexible schedule Flexible spending account Food provided Free parking Health insurance Health savings account Life insurance Paid jury duty Paid time off Parental leave Professional development assistance Referral program Retirement plan Tuition reimbursement Vision insurance Schedule:
8 hour shift Evening shift Morning shift Overnight shift Work setting:
In-person
Experience:
Hotel Front Office:
2 years (Required) Hotel Front Office Supervisor:
1 year (Required) Marriott Hotels:
1 year (Preferred) Shift availability:
Day Shift (Required) Night Shift (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
